Frequently Asked Questions

MyVisualRoutine is available for iPhone and iPad on the App Store and for Android phones and tablets on Google Play. Search for 'MyVisualRoutine' in your store or use the download links on our website.

No account is required. Your data is stored locally on your device, so you can start using the app immediately.

Download the app and start using it: the core features are free from day one, with nothing to sign up for. If a Premium trial is currently available, the app and the store listing will show it to you before you subscribe.

Yes, the app includes an onboarding flow that walks you through the main features. You can also access help tips throughout the app.

Over 50 activities across 9 categories: hygiene, meals, getting ready, bedtime, school, play, chores, emotions, and transitions.

Yes, with Premium you can create custom activities using photos from your camera or photo library, and record voice instructions.

Yes, Premium subscribers can take photos directly in the app or select images from their photo library to create personalized activities.

Yes, MyVisualRoutine works completely offline. All data is stored locally on your device, so you don't need an internet connection.

Yes! Premium includes 5 profiles, so you can create separate routines and settings for different family members.

The free version includes the core tools—visual schedules, choice boards, First/Then boards, day plans—and all 50+ preloaded activities, with a limit on how many of each you can create. Premium removes those limits and adds custom photos, voice recording and more. The exact limits are always shown in the app.

Premium is an optional subscription with monthly and annual plans. Current prices, and any trial offer, are shown in the app and on the App Store and Google Play listings, so they are always up to date for your country.

Yes. The free version lets you try every type of board before you decide, and any Premium trial offer is shown in the app before you subscribe.

Subscriptions are managed by the store you bought them from. On iPhone or iPad, go to Settings > [Your Name] > Subscriptions. On Android, open the Google Play app and go to Payments & subscriptions > Subscriptions. Cancelling stops the next renewal; you keep Premium until the current period ends.

Refunds are handled by the store you purchased through, under its policies. For App Store purchases, request a refund from Apple at reportaproblem.apple.com. For Google Play purchases, request a refund through Google Play. We can't issue refunds ourselves because we never receive your payment details.

We don't collect any personal data, and there are no ads or advertising identifiers. All your profiles, routines, boards, photos, recordings and progress are stored only on your device. The app sends anonymous usage events and crash reports (Firebase Analytics and Crashlytics, configured without advertising-ID support) so we can fix bugs and improve features.

Yes. Everything you create about your child stays on your device. We have no account system and no servers that store your family's information.

No. We never sell or share your family's information. The only third parties involved are Firebase (anonymous analytics and crash reports) and RevenueCat (anonymous subscription status), and none of them receive your routines, photos, recordings or any personal details.

Delete the app from your device to remove all of your data. Nothing is stored in the cloud, so deleting the app removes everything you created.

Try closing and reopening the app. If issues persist, try restarting your device. For ongoing problems, contact [email protected].

If a preloaded activity doesn't exist, Premium users can create custom activities with their own photos and audio.

Email us at [email protected]. We typically respond within 48 hours.